returns


14 day returns

If we have sent the wrong or defective item, the item can be returned for a replacement or refund within 14 days from the date that you received the item.

We are only able to issue a replacement or refund if the item is returned to us.

How to return

Do reach out to us at care@zsenknives.com before returning the item. Our friendly staff will assist to advise the next steps and will provide you the respective warehouse address to mail back to.

Once we receive your returned item, we will immediately notify you of the status of your replacement/ refund or exchange after inspecting the items.

To be eligible for a return, your item must be unused and in the same condition that you received it. Item must also be in the original packaging. Please include your full name, order number with original invoice and a note to explain the reason for the return.

Please read the following carefully before returning the item

You cannot use a product and then return it. The item must be in its original packaging.

No blades, screws, handles, parts should be deliberately removed.  No scratches caused by handling as this would mean that the item has been used.  Item that has been used/ abused/ modified will not be accepted.  No replacement, refund or exchange for used/ abused/ modified/ lost/ stolen items and change of mind.

You will be responsible for the shipping fees for returning item to us.

Replacement is allowed for the same item type/ model. If the item is out of stock, you can exchange for another same price item of your choice. Replacement and refund is for regular priced items only. Sale/ Promotional items cannot be returned or exchanged.

Delivery times vary depending on location, weather, customs check etc. It may take some time for the replaced/ exchanged item to be delivered to you.

Note the tracking number for your returned item. We do not accept responsibility for items lost or stolen in the shipping process.

No refunds due to color/ image variation

Despite every effort to provide accurate images of each item's colour, actual colours may vary slightly, due to different device screen calibration settings, the lighting used during photography, slight differences in product finishes over time and other factors. We will not accept responsibility for any colour differences that are not factory faults.

If you need more clarifications, please email to info@zsenknives.com.