shipping


Website and warehouse maintenance from 6th - 23rd Feb 2021

Website and warehouse maintenance from 6th - 23rd Feb 2021. Orders in this period will only be processed after 23rd Feb 2021. Apologies for any inconvenience caused.

FREE SHIPPING FOR ALL ORDERS WORLDWIDE

We process and ship out in 1 – 5 working days. Standard shipping and delivery is 10 - 30 days.

Due to high demand in our store and challenges posed by Covid 19, package delivery may be longer than usual depending on your location.  In this case, delivery may take more than 30 days.

We do not ship orders on Saturday, Sundays and Public Holidays.

Our head office is in Singapore. Our items are stored at various facilities and warehouses in Singapore and Asia. Each warehouse has its own logistic that is subjected to different laws and regulations, and thus may not ship to certain locations. If we cannot deliver the item to your location, we will inform you and do a refund.

Depending on where you are located, it may take some time for the item to be delivered to you. Delivery may be delayed by local customs office.

We do not ship folding knives to Canada.

Covid 19, Shipping delays & Urgent Delivery

Dear customers, We do our best to deliver to you as soon as we can. Due to the high demand in our store and challenges posed by COVID-19, shipping times may be longer than usual. Thank you for your understanding and support.

It could take a month or up or more for you to receive the items. We ask for your patience and encourage you to keep tracking your orders. Contact us at care@zsenknives.com if you do not receive your item after 30 days.

Ensure legal age and local laws before buying from us

You have to be of legal age at 18 years to purchase our items. The legal age varies for different countries. You have to declare your age, and agree to our Terms during check out.

By using this site, you represent that you are at least 18 years old and/ or the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. All orders purchased on this Site has to be purchased by a person who is at least 18 years old.

We are unaware of your local laws. Some countries impose strict restrictions on knives items and might be illegal for you to import to your country.

For more information on your country’s import/ export laws, customs/ duties charges, please contact your local customs office before making a purchase from us to ensure that your item isn't confiscated by customs.

By purchasing an item from us, you acknowledge that you have the legal capacity and comply with all applicable federal, state, local, and international laws related to the possession, ownership, carry, shipment, transport, and use of any our items.

Custom clearance charges and duties

You will be responsible for all additional charges for custom clearance. These include import tax or customs duties/ fees imposed by your local customs office at the time of delivery.

Lost/ stolen items

We do not bear responsibility for items lost or stolen in the shipping process.

Full list of countries we deliver to

Bhutan, Brunei, Cambodia, China, Hong Kong, Japan, Macao, Malaysia, Oman, Qatar, South Korea, Thailand, United Arab Emirates, Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Monaco, Netherlands, Norway, Poland, Reunion, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Holy See (Vatican City State), Caribbean Netherlands, Colombia, Paraguay, Uruguay, Venezuela, Australia, New Zealand, United States, Russia